Returns and Refunds Policy  

Thank you for shopping at Encore WaterMedia.If you are not entirely satisfied with your purchase, we're here to help.  

Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.  

Before you return a product, please make sure that:  

The product was purchased in the last 15 days The product is in its original packaging  

Please contact us before you send the product:  

By email: By visiting this page on our website:  

Send the product with its original packing to:  

Texture Innovations, LLC. 22452 Bywater Road Lake Forest, CA 92630  

Shipping charges Shipping charges incurred in connection with the return of a product are refundable.  

Damaged items If you received a damaged product, please notify us immediately for assistance.  

Sale items Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.  

Contact us If you have any questions about our Returns and Refunds Policy, please contact us:  

By email: By visiting this page on our website: